Privacy Policy bull88

01 Information Collected

When you register and use the bull88 platform, we collect several categories of personal information to ensure our services operate securely, smoothly, and in compliance with applicable laws in Malaysia.

Information you provide directly:

• Full name as stated on your identity card or passport.
• Date of birth for age verification purposes (18 years and above).
• Active email address used for account communications.
• A Malaysian phone number registered in your name.
• Bank account or e-wallet information (Touch 'n Go, GrabPay) for processing deposits and withdrawals.
• Identity documents and financial statements during the KYC (Know Your Customer) process.

Information collected automatically:

• IP address and device information (operating system, browser type, screen resolution).
• Activity log data — pages visited, access times, in-platform actions.
• Approximate location information based on IP address for security purposes.
• Unique device identifier used to detect new logins or suspicious activity.
• Game session data — bets placed, wins, losses, and session duration.

02 How We Use Your Data

Collected personal data is used responsibly for the following purposes only. bull88 does not use your data for any purpose unrelated to the services you use.

For marketing communications, you may withdraw consent at any time through the notification settings in your account or by contacting the bull88 support team.

03 Data Sharing

Bull88 does not sell, rent, or share your personal data with third parties for their own marketing purposes. However, in operating our platform, we may need to share data with certain categories of parties under limited circumstances:

• Payment service providers — to process your deposits and withdrawals securely. They receive only the data necessary for those transactions.
• Game software providers — companies such as Pragmatic Play, Evolution Gaming, and others need to receive user identifiers to operate game sessions. They do not receive your financial information.
• KYC service providers — trusted third-party identity verification platforms help us verify your documents efficiently and securely.
• Legal Authority — bull88 will disclose data when required by a court order, regulatory requirement, or lawful law enforcement authority.
• Business transfer — in the event of a merger, acquisition, or asset sale, user data may be transferred to the successor entity with equivalent privacy protections in place.

04 Data Security

Bull88 invests seriously in cybersecurity infrastructure to protect your personal data from unauthorized access, disclosure, modification, or destruction.

The technical security measures we implement include:

• Data encryption in transit using TLS 1.3 — the highest security standard currently available.
• Data encryption at rest using AES-256 for all sensitive information in our database.
• Passwords are hashed using the bcrypt algorithm — we cannot view your password in its original form.
• Intrusion detection systems (IDS/IPS) that monitor network traffic in real time.
• Periodic security audits by independent third parties to identify and address system vulnerabilities.
• Two-factor authentication (2FA) is available for all bull88 user accounts.
• Strict internal access controls — only authorised staff can access user data, and every access is logged.

While we take all reasonable measures, no system can be guaranteed 100% secure. You also play an important role in protecting your account — use a strong password, enable 2FA, and never share your login credentials with anyone.

05 Cookies & Tracking

Bull88 uses cookies and similar tracking technologies to enhance user experience, analyze platform performance, and ensure your account security. The following are the types of cookies we use:

• Essential Cookies (Required) — required for the platform to function properly. This includes login session cookies, CSRF security tokens, and language preferences. These cookies cannot be disabled.
• Functional Cookies — remembers your preferences such as your chosen language, configured betting limits, and game display settings.
• Analytics Cookies — helps us understand how users interact with the platform so we can make improvements. Data is collected in aggregate and does not identify you individually.
• Security Cookies — used to detect suspicious login activity, fraud attempts, and access from new devices.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the bull88 platform.

06 Cross-Border Data Transfers

As an online platform, some of your personal data may be processed or stored on servers located outside Malaysia, particularly by the technical service providers and cloud infrastructure we use.

Bull88 ensures that any cross-border data transfers are carried out with adequate safeguards, including:

• Using cloud infrastructure providers with recognised international security certifications (ISO 27001, SOC 2 Type II).
• Ensuring that appropriate data transfer agreements exist between bull88 and data recipients outside Malaysia.
• Selecting data processing locations in countries with equivalent or stricter data protection laws.

By using the bull88 platform, you consent to the transfer of your personal data as described in this section, carried out solely for the purpose of delivering services to you.

07 Your Rights

As a bull88 user based in Malaysia, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

08 Children's Data

The bull88 platform is an online gambling service permitted only for individuals aged 18 and above. bull88 does not intentionally collect or process personal data from individuals under the age of 18.

Should we discover that personal data of an underage individual has been collected unintentionally, we will take the following steps immediately:

• Suspending the associated account while an investigation is conducted.
• Permanently deleting all associated personal data.
• Reporting incidents to the relevant authorities where required by law.

If you believe that someone under the age of 18 has registered a bull88 account, please contact us immediately through the available support channels.

09 Data Retention Period

Bull88 retains your personal data only for as long as necessary to fulfill the purposes stated in this policy or as required by applicable Malaysian law.

• Active account data — retained for the duration that your account remains active and in use.
• Post-account closure data — transaction records and KYC information are retained for a minimum of 5 years following account closure to comply with Malaysia's Anti-Money Laundering (AMLA) legal requirements.
• Security logs — retained for 12 months for security incident investigation purposes if necessary.
• Customer support communications — retained for 3 years for reference and dispute resolution purposes.
• Marketing data — deleted within 30 days after you withdraw consent for marketing communications.

Upon expiry of the applicable retention period, your data will be securely deleted or anonymised so that it can no longer be personally associated with you.

10 Third-Party Links

The bull88 platform may contain links to third-party websites or services in certain contexts, such as game providers or payment partners. This Privacy Policy applies solely to the bull88 platform itself.

Bull88 is not responsible for the privacy practices of third-party websites or services. We encourage you to read the privacy policy of any third-party website or service you visit before providing any personal information to them.

11 Changes to This Policy

Bull88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.

When material changes are made, we will notify you via:

• In-platform bull88 notification upon your next login.
• Email to the address registered on your account at least 14 days before changes take effect, for significant changes.
• Update the "Last Updated" date at the top of this document.

Continued use of the bull88 platform after changes take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account before the changes take effect.

12 Contact Us

For any enquiries, requests, or complaints regarding the Privacy Policy and the management of your personal data at bull88, please contact us through the following channels:

• Live Chat — available 24 hours a day, 7 days a week, directly within the bull88 platform. This is the fastest way to get an immediate response.
• Privacy Email — [email protected] (response within 1–2 business days for privacy-related enquiries).
• WhatsApp — your number is available within your account after login, for more personalised communication.

For information regarding the platform's terms of use, please refer to Terms & Conditions bull88. For information on responsible gambling, visit the Responsible Gaming us.